Which technology is being used by your company for asset monitoring i.e. Radio, GPS/GSM/GPRS or Satellite?
Tech Services Pvt. Ltd. operates on GPS/GSM/GPRS based technology. Our equipment is an intelligent device as it is capable of logging the data of the asset movement & occurrences. Using GPRS platform makes it easy to communicate with the equipment on real time basis.
How does your system works (Give Brief)?
Tech Services Pvt. Ltd. locates the assets with the help of two platforms.
1) GPS stands for Geo-Positioning Satellite Systems. This is a cluster of 24 satellites stations in a Geo- stationary orbit around the earth (Globe). When our equipment is installed and gets connected with a power source, it immediately establishes a contact with 7-8 GPS satellites and start exchanging data with them. This data is processed by our equipment and it saves all the information in its memory.
2) GSM stands for Global System of Mobile Communication. This platform is provided by the mobile telephone industry of the country. Through this platform all the data is fetched from the memory of the equipment by Tech Services Pvt. Ltd. servers to deliver accurate location and other services to our customers.
What is the area (boundaries) your company covers?
Tech Services Pvt. Ltd. operates all over the country where GSM network is available. In areas where GSM network is not available our equipment is capable of storing the log of movement and occurrences and upon re-entry into the GSM coverage area it immediately transmits the historical data to the servers and update its location, occurrence i.e. Movement locations, incidents, fuel pilferage etc.
What is your back up support arrangement including system as well as personnel?
Tech Services Pvt. Ltd. operations are dependent upon provision of GSM facility. We use the facilities of service providers such as, Mobilink, Warid, Ufone and Zong and has agreement with them. Failure of these four service providers has not been reported as yet & we have not come across to any technical difficulties with them. We are maintaining a substantial stock of equipment at all times.
M.I.S:Tech Services Pvt. Ltd. M.I.S is managed by highly qualified personnel; their job is to design software for recording of all data related with the asset movements, occurrences and web access. Their day-to-day assignments are to keep our operations abreast of new technological advancement in software capabilities.
How do you track the system failure?
Tech Services Pvt. Ltd. has state of the art equipment designed & developed by our foreign counter part. Our R&D & MIS personnel have been imparted extensive training by our OEM, who has visited us on various occasions. We are quality conscious company & customer care is near to our heart. We have designed several standing operating procedures (SOPs) which ensure the trouble free operations at any given instance & at any given level. If any fault is identified, our teams are geared to look after & trouble shooting is immediately under taken.
Does Tech Services Pvt. Ltd. offers any warranty of the equipment?
Our product is sold with one-year complete replacement and free service warranty. Technical services will remain available after the end of warranty period at very nominal service charge. Warranty shall only be cancelled if the equipment is burned, damaged or water dipped.
Are there any precise timing during which any kind of assistance is delivered by Tech Services Pvt. Ltd.?
We have an Operations Department responsible for 24-Hours customer services and our Hotline number is 021-111-00-8787(TSTS).